» Terms and Conditions
and get US $10.00 in free calling when you sign up for a $20.00 Pingo pre-paid calling card. New customers only.
Pingo End User Agreement
Pingo® is a service of iBasis, one of the world's largest carriers of international telephone calls. At iBasis we strive to provide the highest quality international calling service at attractive rates. If you would like to learn more about iBasis please feel free to peruse our corporate web site at www.ibasis.com. For the purposes of this document, all references to Pingo apply to iBasis, Inc.
Pingo Prepaid Calling Agreement¯Subject to Change at Any Time In the Sole Discretion of Service Provider. Any changes will apply on a prospective basis only.
By purchasing or using the Pingo prepaid calling service ("Service"), the user (or "You") accept/s the rates, terms, and conditions ("Terms") identified on this page as such Terms are updated prospectively from time to time. You should periodically check our website for any such changes which will be posted with the new effective date.
If You are a Pingo Business Customer, You accept the rates, terms and conditions on behalf of yourself and all users assigned to your sub-accounts and You represent that You have the authority to bind all such users to this Agreement. You also accept any and all liability associated with your sub-account user's actions, including but not limited to all payment obligations.
Customers in the U.S. and Canada can call 1-888-878-8838 (for UK please call 0800.358.1405) between 10:00 a.m. and 12:00 midnight ET seven days a week, to contact customer service, to report a problem, and to inquire about international rates, charges, access numbers, and country codes. You may also Email customer service at firstname.lastname@example.org.
The Terms include the following:
- Rates vary and are subject to change;
- Pingo is not intended for emergency call (911), for FAXes, for intrastate dialing in the U.S., to place 500, 700, 800, 888, 877, 866, 855, 900, 976, 411, or 555 number calls, to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls;
- Pingo is not available for calls placed from Alaska;
- Calls made from pay telephones and certain other public phones in the US are assessed an additional 65 cents USD per call. Please refer to our web site for pay telephone charges for calls made from outside the US.
- Calls made in the US using the toll free access number will incur an additional charge of 1 cent per minute. Please refer to our web site for charges related to toll free access number calls made from outside the US. Also, hotels may apply additional charges for calls made using their phones. These charges are billed directly by the hotel and are not related to Pingo service. Please check with your accommodations regarding these additional charges.
- A monthly maintenance charge of 98 cents USD is assessed one month after sign-up and each month thereafter regardless of usage;
- Calls are billed in increments of one minute, with fractions thereof rounded up to one minute.
No representation or warranty, express or implied, is made regarding available number of minutes to a particular country or remaining number of minutes to a particular country.
You should make every effort to safeguard your account number and PIN. Pingo is not responsible for lost or stolen PINs or unauthorized use.
Credit card fraud is a criminal offense. At Pingo, we use automated and manual systems to confirm proper credit card authorization, including having Pingo representatives call persons who have signed up for Pingo. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed call records, transaction data and email addresses is collected and will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on the Pingo web site.
Depending on your service provider, you could be charged Roaming Charges. This applies to both Pingo and Pingo EZ Dial calls originated from a mobile phone. Pingo is not responsible for any roaming charges incurred by you. Please check with your mobile service provider on the details of your mobile plan to determine the roaming charges that will be incurred by you to use your mobile phone in other countries and other regions.
At Pingo we are committed to delivering high quality service every day. However, circumstances beyond our control may result in occasional disruptions in service. We will issue a credit or a refund only in the following circumstances:
- If you are charged for a call that was never completed (there was no answer). Upon verification, we will credit your account the amount charged;
- If you have an account that has been depleted by less than $5 USD usage (either from usage or maintenance charges), and wish to discontinue the service;
- If you have unintentionally created two or more Pingo accounts and want to close the additional account.
- If you were incorrectly charged for services not received or for which you did not authorize. In such cases, you must contact Pingo within 24 hours of the attempted call or discovery of the erroneous charges in order to be eligible for any refunds.
You may discontinue service and cancel your personal, administrative or sub-account at any time by providing written notice (either electronic or through the postal service) to Pingo customer service. We will then shut down access to your account. Upon such cancellation, you will receive a full refund if your account has been depleted by less than $5.00 USD (from either usage or maintenance charges). However, if your account has been depleted by $5.00 USD or more, Pingo is not obligated to refund any of the unused balance in your Pingo account as of the date you discontinue service, so we recommend that you use up the remaining balance before terminating the account.
Pingo will not be liable for any failure of performance due to causes beyond its control, including, but not limited to, Acts of God, fires, floods or other catastrophes, national emergencies, insurrections, riots or wars, strikes, lockouts, work stoppages or other labor difficulties, preemption of existing services in compliance with any law, order, regulation or other action of any governing authority or agency thereof.
No warranty, express or implied, is made regarding the condition or fitness of the services offered or use of the service for any particular use or purpose, including warranties of title or implied warranties of merchantability or non-infringement. Pingo does not authorize anyone to make a warranty on its behalf and you may not rely on any statement of warranty as a warranty by Pingo. With respect to any allegation, claim, or dispute related to use of the service provided there under, the liability of Pingo, or any of its employees, agents, or cooperating service Providers (the "Parties") shall be limited to an amount equal to the charge for such affected service. IN NO EVENT WILL THE PARTIES BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES. USER ACCEPTS THESE TERMS AND CONDITIONS BY USING THE SERVICE.
You will indemnify, defend, and hold harmless Pingo and its distributors and agents against all claims of loss or damage arising from use of the Service, including (a) allegations or claims for libel, slander, invasion of privacy, or infringement of copyright arising out of the material, data, information, or other content transmitted via the Service, and (b) all other allegations and claims arising out of any intentional act or omission, whether giving rise to criminal or civil liability, by you or others authorized by you to use the Service.
Pingo may deny or limit use of the Service for any lawful reason. If Pingo suspects fraudulent use of the Service, it may be suspended or terminated, and Service calls may be intercepted, without notice.
Pingo will not be liable for any act or omission of any company furnishing a portion of the service or of any third party, including those vendors participating in offerings made to You, or for damages associated with service, channels, or equipment that it does not furnish, or for damages that result from the operation of customer-provided systems, equipment, facilities or services that are interconnected with Pingo services.
No dispute or claim may be brought as a class action or as a private attorney general, and you will not have the right to act as a class representative or participate as a member of a class of claimants with respect to any dispute or claim.
No waiver of the Terms is valid. Pingo, in its sole discretion, may modify and assign these Terms.
The Terms are binding upon You and Pingo and upon, respectively, your and Pingo's agents and heirs. If any part or provision of these Terms is finally determined to be invalid or unenforceable under applicable law by a court of competent jurisdiction, then that part or provision will be ineffective only to the extent of such invalidity or unenforceability, without in any way affecting the remaining parts or provisions of these Term, which will still be given full force and effect.
If you have a dispute concerning your Service, you should first call the Customer Service number listed on the Pingo web site. If you are unable to resolve the dispute with Customer Service, you agree that the exclusive forum for resolution shall be through arbitration instead of court proceedings, trials, and class actions. Arbitration is final and binding. You agree that all disputes arising out of or related to these Terms (regardless as to whether the dispute is based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory) will be submitted to the American Arbitration Association ("AAA"), for final and binding arbitration. For Consumers, the arbitration will be conducted under the AAA Arbitration Rules for the Resolution of Consumer-Related Disputes Commercial Arbitration Rules ("AAA Rules"), as such rules are in effect on the date of commencement of the arbitration and as such rules are modified by these Terms. For businesses that purchase Pingo Business Service, the arbitration will be conducted under the AAA Arbitration Rules for Commercial Disputes, as such rules are in effect on the date of commencement of the arbitration and as such rules are modified by these Terms.
For more information regarding AAA, you may visit its web site at www.adr.org. The arbitration will be based only on the written submissions of the parties and documents submitted to the arbitrator, unless the parties agree or the arbitrator orders otherwise. Additional charges may apply for such procedures. The award may be confirmed and enforced in any court of competent jurisdiction. Currently, the AAA Rules provide for reduced filing fees for consumers. Unless otherwise provided for in the AAA Rules or in the arbitration award, all other administrative fees and expenses of arbitration, including the fees and expenses of the arbitrator, will be divided equally between You and Pingo. Each party will bear the cost of preparing and presenting its own case. Any in-person arbitration proceedings will be held in Boston, Massachusetts or at the location that AAA selects unless otherwise mutually agreed upon by the parties. Each dispute will be arbitrated on an individual basis and will not be consolidated in any action with the disputes or claims of other consumers or customers. No dispute or claim may be brought as a class action or as a private attorney general, and You will not have the right to act as a class representative or participate as a member of a class of claimants with respect to any dispute or claim related to the Service. Any dispute or claim arising out of or relating to these Terms must be brought within one year after the date on which the basis for the dispute or claim first arises or the period of time provided by statute.
These Terms are governed by and construed under the laws of the Commonwealth of Massachusetts without regard to choice of law principles.
This Agreement is effective as of September 30th, 2010.
iPhone EZ Dial users:
|For Regular calls through your provider||For International calls through Pingo|
Important: You must use the Pingo EZ Dial button on your iPhone to place international calls via Pingo!
Please note that Pingo is not responsible for the cost of international calls made from the native (default) iPhone dialer or any other app on your iPhone except for calls made via the Pingo EZ Dial app. Therefore, proper activation and use of the Pingo EZ Dial app is of utmost importance once it is installed on your iPhone. International calls will not be carried over Pingo Service if the Pingo EZ Dial app. is not activated by the user and used to place international calls. Proper use of Pingo EZ Dial requires that when you make an international call you first open the Pingo EZ Dial App - and then dial the international number using the keypad of the application, or select a predefined Contact from your Contacts list in the Pingo EZ Dial app.,and then press the Call button to complete the call through Pingo EZ Dial.
To make sure you are using the Pingo Service when making international calls,you should hear the Pingo Jingle after you press the Call button and before dialing begins. If you do not hear this Pingo Jingle, please stop the call, because the Pingo EZ Dial Application is not being used, and the call will be handled, at your expense, by your mobile operator at their standard international call rates.