Tag Archives: Pingo Service Update

Pingo Service Update: Toll Free Service Available at NO Additional Cost

Dear Valued Pingo Customers,

As mentioned previously, we are currently experiencing connectivity issues using Local Access numbers due to service disruptions caused by Hurricane Sandy.  At this time, we still do not have a reliable estimate of when this problem will be resolved. In the meantime, Pingo toll-free access is working normally.  

Please use the following Toll Free Number: 1-888-967-4646

As a courtesy to our customers, for a limited time, NO additional charges will be assessed for using any of our Toll Free Access numbers to make your calls during the service outage period. We will notify you when the Local Access service is fully restored, and at that time, the toll free charges will resume.

We apologize for any inconvenience this may cause and thank you for your patience. To fully investigate this matter, we are working diligently with providers that support over 60k Pingo Local Access numbers.

If you have experienced a problem using a Pingo local access number, we want to know about it. Please fill out the trouble shoot form so we can diagnose and resolve the problem.

http://www.pingo.com/en/troubleshoot.do

We truly appreciate your business and patience to allow us to restore the service.

Thanks for your continued support,

- The Pingo Team